1. Introduction

Welcome to Home & Garden Zone (“we,” “our,” “us”). By accessing or using our website, www.birdcareshop.com, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our website or purchasing any products.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and in accordance with these Terms.
• Not engage in any activity that could harm, disable, or overburden the website or interfere with other users’ access.
• Not attempt to gain unauthorized access to any part of the website, accounts, or systems.

3. Product and Service Description

We offer a variety of products related to home and garden, including but not limited to:

• Animal & Rodent supplies
• Bird Seed
• Canning Tools & Supplies
• Domestic Bird products
• Fertilizer
• Home & Garden goods
• Insect Control products
• Lighting
• Mosquito and Pest Control products
• Pet Friendly Ice Melt
• Planters & Supports
• Pots

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the colors, textures, or details shown on your screen will exactly match the product you receive.

4. Order and Payment Terms

When you place an order on our website, you agree to the following:

• All orders are subject to availability and confirmation of the order price.
• We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
• Orders are processed within 1-2 business days. Delivery times vary based on the shipping method chosen:
  • Standard Shipping: 10-15 business days via DHL or FedEx (£12.95 shipping fee).
  • Free Shipping: 15-25 business days via EMS for orders over £50.
• We reserve the right to refuse or cancel any order at our discretion.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Home & Garden Zone or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

6. Liability Limitations

Home & Garden Zone is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability to you for any claim arising out of or related to your use of the website or products shall not exceed the amount you paid for the product(s) in question.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange your item within 15 days of receiving your order, provided that:

• The item is in its original condition, unused, and in its original packaging.
• You have the original receipt or proof of purchase.
• Certain items are non-returnable, including Canning Tools & Supplies, Fertilizer, and Insect Control Products.

To initiate a return or exchange, please contact us at [email protected] with your order number and details of the item. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Home & Garden Zone
93 Cornwall St, Birmingham, GB B4W 6FW
Email: [email protected]

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.