Shipping Information

At Home & Garden Zone, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping options, delivery times, and order processing.

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. Please note that processing times may vary during peak seasons or holidays.

Shipping Methods

• Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is £12.95.
• Free Shipping: For orders over £50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Please note that shipping times may vary depending on your location and customs clearance processes.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Home & Garden Zone. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to their nature, the following items are non-returnable:

• Canning Tools & Supplies: Items such as canning jars and lids are non-returnable for hygiene reasons.
• Fertilizer: Due to safety and regulatory concerns, fertilizers cannot be returned.
• Insect Control Products: Products like pesticides and mosquito repellents are non-returnable for safety reasons.

How to Initiate a Return or Exchange

1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange.
2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
3. Package and Ship: Securely package the item and include the RMA number. Ship the item to the address provided in the instructions.

Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. For exchanges, we will ship the new item once the returned item is received.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). If you are returning an item from outside the UK, please note that we do not cover any customs fees or import duties.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Home & Garden Zone Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Item Name: [Item Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]
        

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at: