Returns & Exchanges Policy

At Home & Garden Zone, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

2. Non-Returnable Items

Certain items are non-returnable due to their nature. These include:

  • Canning Tools & Supplies: Items such as canning jars and lids are non-returnable for hygiene reasons.
  • Fertilizer: Due to safety and regulatory concerns, fertilizers cannot be returned.
  • Insect Control Products: Products like pesticides and mosquito repellents are non-returnable for safety reasons.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Package and Ship: Securely package the item and include the RMA number. Ship the item to the address provided in the instructions.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. For exchanges, we will ship the new item once the returned item is received.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). If you are returning an item from outside the UK, please note that we do not cover any customs fees or import duties.

6. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Home & Garden Zone Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Item Name: [Item Name]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

7. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Home & Garden Zone
93 Cornwall St, Birmingham, GB B4W 6FW
Email: [email protected]

Thank you for shopping with Home & Garden Zone. We appreciate your business and are here to ensure your satisfaction.