Frequently Asked Questions (FAQ)
Product Questions
1. What types of products do you offer?
We offer a wide range of products including Animal & Rodent supplies, Bird Seed, Canning tools, Domestic Bird items, Fertilizer, Home & Garden goods, Ice Melt, Indoor Gardening tools, Insect Control products, Lighting, Mosquito control, Pest Control solutions, Pet Friendly Ice Melt, Planters & Supports, and Pots.
2. Are your products suitable for global use?
Yes, our products are designed to cater to a global audience. However, please note that some remote areas may experience longer delivery times.
Delivery & Shipping
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs £12.95 and delivers within 10-15 days after dispatch, and Free Shipping via EMS for orders over £50, which delivers within 15-25 days after dispatch.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your package is on its way.
Returns & Refunds
1. What is your returns policy?
If you are not satisfied with your purchase, you can return it within 15 days of receipt. Please ensure the items are in their original condition and packaging. For more details, visit our Returns Policy page.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. They will guide you through the process.
Account & Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Can I change my payment method after placing an order?
Once an order is placed, the payment method cannot be changed. Please ensure you select the correct payment method during checkout.
Customer Support
1. How can I contact customer support?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM GMT.
General Questions
1. Where is your company located?
Our company is located at 93 Cornwall St, Birmingham, GB B4W 6FW.
2. Do you ship to all countries?
We ship globally, excluding some remote areas in Asia and other regions. Please check our delivery information for more details.